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"Security"

The security of your money and personal information is very important to us. Our internet banking and mobile phone banking services meet the industry standards of security. In addition to strong data encryption, where any information is scrambled, you will need to input a unique user ID, password and a PIN or card whenever you access the service.

However, there are a number of other ways used by fraudsters to try to obtain your personal information.  Below is some information about these types of fraud and how you can protect yourself from them.

Fraudelent websites

Please be aware that www.unionbankuk.com is our main website and www.unionbankuk.co.uk is our internet banking website. If you should come across another website claiming to be Union Bank UK it is a scam, probably designed to steal customers’ internet banking login details.  Please avoid it and inform us as soon as you can so we can take appropriate steps to deal with it.

 

Fraudulent E-Mail Scams & Phishing

Some fraudsters attempt to steal personal information by sending hoax emails which claim to be from banks.  These are known as phishing emails. Typically, they will ask you for some information about your bank account or yourself and frequently include a link to a fraudulent website. If you receive an email claiming to be from us which asks you to update or verify your security, bank or personal details it is certainly fraudulent. Please be aware that Union Bank UK will never ask you for any passwords, security information or personal details in an E-Mail or text message. If you receive this kind of email, or any other email you are suspicious of, please ignore it and forward it to us at customerservices@ubnl.co.uk.

 

Advanced Fee Frauds or 419 Scams

A common scam is the advanced fee, or 419, fraud.  This type of scam attempts to extort money or information by promising access to a large sum of money in exchange for payment of an advanced fee to facilitate its release.

You should be suspicious of any email promising you a sum of money, claiming you have won a lottery, are due an inheritance or could otherwise receive a large return on an initial outlay.  It will certainly be fraudulent. If the promise seems too good to be true, it most probably is. If you receive an email you should not respond to it as it is likely that you will be targeted as part of a ‘suckers’ list. Never provide any personal details as fraudsters will share or sell on your details to other fraudsters. Never send any money. If you receive such an email claiming to be from us, please forward it to us.

General Advice

You can find some information about how to protect your bank accounts online at the Bank Safe* website.  To help to protect yourself we advise you to:

  • Choose strong passwords, i.e. an alphanumeric random string of characters
  • Change your password regularly
  • Don’t share your password or write it down anywhere
  • Regularly run antispyware
  • Regularly run antivirus software especially to scan emails and files downloaded from the web
  • Use a firewall
  • Our internet banking website will always start with “https”.  The “s” denotes that the site is secure.  You should avoid any websites which as you to input personal information, but are not “https”
  • When using internet banking, type the URL (https://www.unionbankuk.co.uk) direct into your browser.  This was you are certain to be using the genuine site.
  • Keep your operating system up to date

If you think that your security has been compromised please call us immediately on +44 (0)20 7920 6100.

 

*http://www.banksafeonline.org.uk/